Shipping Policy

At HomeGoods, we want every purchase to be a smooth and enjoyable experience from the moment you place your order until it arrives at your door.

This Shipping Policy explains how we prepare, process, and deliver your items while keeping you informed throughout the journey.

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Our Delivery Commitment

A beautiful home begins with products you love — and we believe receiving them should be just as simple and convenient.

At HomeGoods, we carefully manage our fulfillment process to ensure your home essentials arrive safely and efficiently.

Our shipping approach allows us to:

✔ Provide carefully selected home products with reliable delivery
✔ Maintain efficient order handling and packaging standards
✔ Create a convenient shopping experience for every customer

We appreciate your understanding that delivery times may vary depending on product availability, destination, and seasonal demand.

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1. Order Processing & Shipping Costs

Every order placed with HomeGoods goes through a preparation process before shipment.

Order Handling Time:

Please allow 2–5 business days for order verification, product preparation, packaging, and shipment arrangement.

During busy periods such as holidays, promotions, or seasonal events, processing times may take slightly longer.

Shipping Fee:

Shipping costs are calculated based on your order details, delivery location, and available shipping methods.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

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2. Estimated Delivery Schedule

Delivery times may differ depending on your location and the shipping method selected at checkout.

Please note that estimated delivery windows are provided as a guide and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, and customs processing may affect delivery times.

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3. Shipment Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may require 24–72 hours to become active after shipment confirmation
• Carrier updates may appear gradually during transportation
• A lack of immediate tracking updates does not necessarily indicate a shipping issue

Your package remains on its way while the carrier updates its system.

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4. International Shipping, Duties & Taxes

For international orders, additional charges may apply depending on the destination country.

Customers are responsible for:

• Import duties
• Local taxes
• Customs fees
• Any additional charges required by local authorities

HomeGoods cannot control customs processing times or fees charged by government agencies.

We recommend checking your local import regulations before placing an international order.

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5. Changes, Cancellations & Address Updates

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to:

• Update your shipping address
• Correct order details
• Request cancellation

Please contact our customer service team as soon as possible after placing your order.

Requests should be submitted within 12 hours of purchase.

Once an order has entered the shipping preparation process, changes or cancellations may no longer be available.

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6. Missing, Delayed, or Damaged Packages

We want your HomeGoods experience to be worry-free.

Damaged Items

If your order arrives damaged:

Please contact our support team within 72 hours of delivery and provide:

• Your order number
• Photos of the damaged item and packaging

Our team will review the situation and assist with a suitable solution.

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Lost Packages

If your shipment is confirmed lost by the carrier:

We will work with you to resolve the issue and provide appropriate assistance.

Customer satisfaction remains our priority throughout every step of your shopping experience.

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7. Contact Us

If you have any questions about your shipment, delivery status, or order information, our support team is happy to help.

HomeGoods
📍 6130 Birdcage Centre Ln
Citrus Heights, CA 95610
United States

☎ Phone: (916) 536-9953

🌐 Website: homegoods.com

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Thank you for choosing HomeGoods.

We are committed to helping you bring comfort, style, and convenience into your home — one delivery at a time.