Privacy Policy

Privacy Policy

Last Updated: August 3, 2026

At HomeGoods, protecting your privacy and maintaining your trust are extremely important to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, or complete a purchase through our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a convenient shopping experience and properly process your orders, we may collect certain information from you.

Information You Provide Directly

We may collect personal information when you:

  • Purchase products from our store
  • Create an account
  • Contact customer support
  • Subscribe to updates or promotional messages
  • Submit feedback or reviews

The information collected may include:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing information
  • Payment-related details
  • Order history and purchase information

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This information may include:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Pages viewed
  • Shopping preferences
  • Interaction with our website features

This information helps us improve website performance and provide a better shopping experience.

2. How We Use Your Information

HomeGoods uses collected information for purposes including:

Order Processing & Fulfillment

To:

  • Process payments
  • Confirm purchases
  • Arrange shipping
  • Provide order updates
  • Manage returns and customer requests

Customer Service Improvement

To:

  • Respond to questions
  • Improve website functions
  • Understand customer preferences
  • Enhance our products and services

Marketing Communications

If you choose to receive updates, we may send:

  • New product announcements
  • Promotional offers
  • Special events
  • Store updates

You may unsubscribe from marketing emails at any time.

Security & Fraud Prevention

We use information to:

  • Detect suspicious transactions
  • Prevent unauthorized activity
  • Protect customers and our business operations

3. Protecting Your Personal Information

We take reasonable security measures to safeguard your personal information.

Our security practices include:

Secure Transactions

Payment information is processed through trusted payment providers using industry-standard security technology.

Limited Access

Personal information is only accessible to authorized individuals and service providers who need it to perform business operations.

Payment Information Protection

HomeGoods does not store complete credit or debit card information on our servers after payment processing is completed.

4. Sharing of Information With Third Parties

HomeGoods does not sell or rent your personal information.

We may share information only with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Customer support services
  • Marketing and analytics providers

These partners may only use your information to provide services necessary for our operations.

5. Advertising & Analytics Technologies

We may use third-party technologies such as cookies, pixels, and analytics tools to better understand customer behavior and improve advertising experiences.

These services may collect information about your interactions with our website.

Examples of third-party services may include:

Meta Platforms (Facebook / Instagram)
Privacy information is available through Meta’s privacy policies.

Google Services
Privacy information is available through Google’s privacy policies.

The information collected by these companies is handled according to their own privacy policies.

You may manage advertising preferences through your browser settings or available privacy controls.

6. Cookies Policy

Yes, HomeGoods uses cookies.

Cookies are small data files stored on your device that help websites remember information and provide improved functionality.

We use cookies for:

Essential Cookies

Required for basic website operations, including:

  • Shopping cart functions
  • Checkout process
  • Account features

Performance Cookies

Used to understand:

  • Website traffic
  • Customer interactions
  • Website improvements

Marketing Cookies

Used to provide more relevant advertisements and measure campaign performance.

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain website features.

7. Third-Party Websites

Our website may contain links to external websites or services.

These third-party websites operate independently and have their own privacy policies.

HomeGoods is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

8. California Privacy Rights (CalOPPA)

For customers located in California, HomeGoods follows applicable privacy requirements.

You may have the right to:

  • Request access to personal information collected about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Manage marketing communication preferences

Our Privacy Policy is available through a clearly visible link on our website.

To submit a privacy request, please contact us using the information below.

9. Children’s Privacy

HomeGoods does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information through our website, please contact us.

Upon verification, we will take appropriate steps to remove such information.

10. Data Security & Breach Notification

We use reasonable administrative and technical safeguards to protect customer information.

In the unlikely event of a data security incident affecting personal information, we will take appropriate action, including notifying affected individuals when required by applicable laws.

11. Email Communication & CAN-SPAM Compliance

If you provide your email address, we may use it for:

  • Order confirmations
  • Shipping notifications
  • Customer service communication
  • Promotional messages (if you subscribe)

We follow applicable email communication requirements:

✔ Promotional emails clearly identify the sender
✔ We do not use misleading subject lines
✔ You may unsubscribe at any time
✔ Opt-out requests are processed promptly

12. Changes To This Privacy Policy

HomeGoods may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this page regularly.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

HomeGoods

📧 Email:
support@homegoods.com

☎ Phone:
(916) 536-9953

📍 Address:
6130 Birdcage Centre Ln
Citrus Heights, CA 95610
United States

🌐 Website:
homegoods.com

Thank you for trusting HomeGoods.

We are committed to protecting your privacy while providing a safe, convenient, and enjoyable shopping experience for your home.