Return & Refund Policy
Return & Refund Policy
At HomeGoods, your satisfaction is our priority.
We want you to feel confident when shopping with us. If your purchase does not meet your expectations, our Return & Refund Policy explains the process for requesting returns, replacements, and refunds.
1. Return Requirements
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following conditions:
✔ The product must be in its original condition
✔ Items must be unused and free from damage caused after delivery
✔ Products should include original packaging and accessories (if applicable)
✔ Proof of purchase or order information must be provided
Items that do not meet these requirements may not be eligible for return.
2. How To Request A Return
To begin a return request, please contact our customer support team:
Email:
support@homegoods.com
Please include:
- Order number
- Product name
- Reason for return
- Photos of the item (if there is damage or a quality issue)
Once your request has been reviewed and approved, we will provide return instructions.
Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us as soon as possible.
Our team will review the issue and work with you to provide an appropriate solution, such as a replacement or refund.
4. Items That Cannot Be Returned
For safety, hygiene, and product protection reasons, certain items may not qualify for return.
Non-returnable items may include:
- Personalized or customized products
- Used items that cannot be resold
- Clearance or final sale products
- Gift cards
- Items damaged due to improper use
- Products without original packaging when packaging is required
If you are unsure whether your purchase qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you would like to replace an item with another product, we recommend the following process:
- Submit a return request for the original item
- Wait for the return approval process to be completed
- Place a new order for the desired replacement item
This helps ensure faster processing and availability of your preferred product.
6. Refund Process
Once your returned item has been received and inspected, we will send you an update regarding your refund status.
If your return is approved:
✔ The refund will be issued to your original payment method
✔ Processing usually takes up to 10 business days
✔ Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected processing period, please contact our support team for assistance.
7. Return Shipping Information
Customers should contact HomeGoods before sending any return package.
After your return request is approved, we will provide the necessary return instructions.
Please ensure the package is securely packed to prevent damage during transportation.
8. Contact Us
If you have any questions about returns, refunds, or order concerns, our customer service team is ready to help.
HomeGoods
📍 Address:
6130 Birdcage Centre Ln
Citrus Heights, CA 95610
United States
☎ Phone:
(916) 536-9953
🌐 Website:
homegoods.com
Thank you for choosing HomeGoods.
We appreciate your trust and are committed to providing quality home products together with reliable customer support.